Privacy Policy

1. Introduction

Agensy LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our senior care management platform.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information
• Account credentials
• Payment information
• Health-related information for care management purposes
• Communications between users on our platform

Automatically Collected Information

When you use our services, we may automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Log data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and manage subscriptions
• Communicate with you about your account
• Improve and personalize user experience
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent or at your direction
• With authorized family members and caregivers you designate
• With service providers who assist in operating our platform
• To comply with legal requirements or protect rights and safety
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• HIPAA-compliant practices where applicable

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt-out of marketing communications
• Control sharing permissions within the platform
• Export your data in a portable format

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except as required by law.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@agensy.com

Address: Agensy LLC