How we protect your family’s information
Plain answers to who can see what, how it’s protected, and what we will never do with it.
Who can see a care recipient’s information
Only people invited to that person’s record. The person who creates a record decides who joins it: family members, caregivers and a care manager, each with a role that controls what they can see and change. A share link you send a sibling shows a limited view and expires.
How it’s protected
- HIPAA-compliant. We sign a business associate agreement (BAA) with care managers and organizations.
- Encrypted in transit and at rest.
- Hosted on Amazon Web Services under Agensy’s BAA with AWS.
- Secure connections only. agensy.com is on the browser HSTS preload list, so browsers will only connect over HTTPS.
How photos and documents are read
When you add a photo of a medication list, an insurance card or discharge papers, Agensy uses Anthropic’s Claude, running inside Amazon Bedrock under our AWS BAA, to read the details. The contents of your documents are not written to our logs, and Bedrock does not keep copies of what it reads for us. You can check and correct anything it reads.
What we never do
- We do not sell your personal information.
- We do not give medical advice. When something doesn’t match, Agensy flags it and a person decides.
Download it, or delete it
- Download any form as a PDF, or the whole hospital packet in one tap.
- Ask for a full copy of your information by email.
- If you cancel, your account stays available to read for 12 months.
- To delete your account, write to privacy@agensy.com. We delete or anonymize your information within 30 days, and backups expire within a further 30 days, except where the law requires otherwise.
This website
This marketing website never asks for health information. Our contact forms ask only for your name, email and how we can help. Analytics only run if you agree to them, and we honor the Global Privacy Control signal.
Read the details
Questions: privacy@agensy.com